Frequently asked questions

Message SupaSoko on WhatsApp. We'll ask you a few quick questions — how many adults and children in your household, and how long you want the basket to last. We'll then send you 2–3 basket options sized for your family. Reply with your choice and we'll send an M-Pesa payment request.

No. Everything happens on WhatsApp. No account creation, no app download, no passwords. Just message us.

Our baskets are curated to give you the best wholesale value. We don't offer fully custom baskets at this stage, but you can choose from our Essentials, Standard, or Full basket tiers, and add the hygiene bundle if you'd like.

Yes — many of our customers order on a regular schedule. Just let us know when you place your first order and we'll remind you before each repeat order.

Orders placed before 9am are typically packed and dispatched the same day. Orders after 9am are scheduled for the following morning delivery window.

We buy in bulk directly from wholesale markets and suppliers, bypassing retail markups. Because we aggregate orders from hundreds of households, we can negotiate wholesale prices and pass the savings directly to you.

We send an M-Pesa STK push directly to your phone. You'll get a prompt on your phone to enter your M-Pesa PIN to confirm payment. We don't accept cash on delivery.

Delivery is included in the basket price for addresses within our current delivery zones. We'll confirm whether your address is covered when you first message us.

Our weekly baskets start from KES 2,099 for Essentials, KES 2,499 for Standard, and KES 2,999 for Full. All baskets include boxed milk (12 pcs × 500 ml). Monthly baskets are also available. The hygiene bundle add-on is KES 480.

We currently deliver to estates in Kasarani, Langata, and Embakasi. We're expanding to more zones — message us on WhatsApp to check if your area is covered.

Same-day delivery for orders placed before 9am, typically arriving between 10am and 2pm. We'll send you a WhatsApp message when your rider is on the way.

Your rider will message you on WhatsApp before arriving. If you're not home, we'll arrange a redelivery time that works for you — usually the same day or the next morning.

Yes. We deliver Monday through Saturday. Sunday delivery is not currently available.

All baskets include the core food staples: maize flour (unga), sugar, rice, and cooking oil. Quantities vary by tier (Essentials, Standard, Full) and by whether you order weekly or monthly. You can view exact quantities on our baskets page.

The hygiene bundle (KES 480) includes bar soap, washing detergent, dishwashing liquid, and toilet paper. It can be added to any basket.

We source directly from Nairobi's wholesale markets and vetted local suppliers. All products are checked for quality and correct packaging before being included in baskets.

We stock commonly trusted brands available at Nairobi wholesale markets — the same brands you'd find at a market or duka, not generic substitutes.

Message us on WhatsApp immediately. If a product is missing, incorrect, or damaged, we'll resolve it — either by delivering the correct item or issuing a credit toward your next order.

WhatsApp is the fastest way to reach us. You can also email hello@supasoko.africa. We respond to all messages within a few hours during business hours (Mon–Sat, 7am–8pm).

You can cancel or change an order up until it's been packed (usually within 1 hour of placing). Message us on WhatsApp as soon as possible and we'll do our best to accommodate the change.